How do I set up email service through SendGrid?

Modified on Thu, 31 Oct at 5:27 PM

Deskworks uses SendGrid, a state-of-the-art email service, to send mass communications such as notices, receipts, and more on behalf of your domain. To enable this, you'll need to add a SendGrid record to your domain's DNS settings.

Here's the process:

1. Open a ticket with Deskworks Software Support requesting to send emails through SendGrid. Be sure to include:

The domain name you want Deskworks to send from.
Your domain provider (e.g., GoDaddy, Google Cloud, Cloudflare).

2. Receive DNS records: Our support team will send you the records that need to be added to your domain's DNS settings.

3. Update DNS settings: Have your webmaster or IT professional add the provided records to your DNS.

4. Notify us: Once the DNS changes are made, respond in the open ticket. We will verify that everything has been added correctly.

5. Final verification: If there are any issues, we’ll notify you with the error message from SendGrid. If no errors are found, your domain will be successfully moved to SendGrid, and you’re all set!

For more details on SendGrid, visit this link: SendGrid Documentation

https://docs.sendgrid.com/ui/account-and-settings/how-to-set-up-domain-authentication