This link allows you to test credentials:
https://thesatellite.mydeskworks.com/nac/check-in?locationId=thesatellite@1&redirectUrl=blah&mac=666
Change "thesatellite" to your Deskworks URL.
Change "1" after @ to the location ID. (You can see your location ID in your URL bar following "center=??", where ?? is your location ID, for example: https://thesatellite.mydeskworks.com/dashboard-admin?center=1
You will get this screen showing in RED that you're not authorized to access if the credentials don't work:
And this small screen if the credentials do work:
If the credentials don't work, even after changing them, give the person the Code of Day and open a ticket for the dev team to re-push credentials for the person to the authentication service. This is extremely rare!
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