ezeep Integration: I can't change the ezeep access group for a user

Modified on Wed, 29 Jan at 2:58 PM

Any changes to a member's access to ezeep MUST be made through Deskworks, not through ezeep directly.

If a person is deleted directly in ezeep, but they still exist in Deskworks, and you then try to send an update through Deskworks to ezeep (such as changing their ezeep access group), the update will not go through. Since the person doesn't exist in ezeep, ezeep is looking for a new registrant, not an update.

We've created a safety measure: 
If you delete someone in ezeep and they still exist in Deskworks, and then you try to change their ezeep access group, we clear out ezeep references in Desworks. After that, you can assign to an ezeep group.

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