Non-members are billed for Reservations in two ways:

1. Self-Booking/Self-Purchase of Day Pass

When a non-member books or buys a pass through your website (or buys a pass via the Splash Page with Intelligent Network Check-In), their order is created and paid immediately and automatically. 

To review the order:

• Select the Non-member via User Search or Smart Search
• Go to BILLING > POST PAYMENTS OR CHARGES
• The order will display in the “Paid Orders” area.

Learn more about what happens when a non-member makes a reservation →

2. Administrator Booked Reservation for Non-member

If an Admin creates a reservation for a non-member then NO AUTOMATED BILLING TAKES PLACE. In this scenario you must:

• Register the new non-member OR select the existing non-member from User Search or Smart Search
• Go to RESERVATIONS > NEW RESERVATION and create the reservation
• Go to BILLING > POST PAYMENTS OR CHARGES
• Click "Create New Invoice"
• Click "Rental" to see products appropriate for reservation charges
• Add the reservation charge. (You can select the actual Use Date and add a description.)
• On the same order, click "Add a Payment" and process a payment for the order.

(Note: If you add the charge to CURRENT CHARGES instead of "Create New Invoice", you'll need to click "Create Invoice" at the bottom of the page before you can process a payment).